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Trouble signing in

Sign in with your password or a code we email you. Here's what to do when either doesn't work.

Written by JC Sanchez

Two ways to sign in

  • Password: enter your email and password.

  • Email code: ask for a code and we'll email you a 6-digit code to enter on the next screen.

The code didn't arrive

  1. Check your spam and promotions folders.

  2. Make sure the email address is spelled right.

  3. Wait a moment, then ask for a new code. Use the newest one.

Forgot your password

On the sign-in screen, click Forgot? next to Password. We'll email you a link to set a new one.

Already signed in? You can also send yourself a reset link from Settings → Security.

"This email is already registered"

You already have an account. Sign in instead, or reset your password.

Signed in, but everything looks empty

You may be signed in with a different email than the one you set up with. Open Settings → Profile to see which email you're using. If it's not the one you expected, sign out and sign in with your other address.

Change the email you sign in with

You can't change it in the app yet. Click your profile picture, then Contact Support, and tell us your current and new email. The team will help.

Still stuck?

If you can't get in at all, email [email protected] from the address you signed up with and tell us what you see.

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