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When an upload fails

What each upload accepts, and what to do when a file won't go up.

Written by JC Sanchez

What you can upload

Where

File types

Size

Release cover artwork (Creative tab)

JPG, PNG

Large files can fail

Song audio (Creative tab)

MP3, WAV, M4A, AAC, FLAC, OGG

Large files can fail; MP3 is smallest

Mood board and vision board images

Common image types

Up to 10 MB each

Profile photo (Settings → Profile)

Images

Up to 5 MB

If it fails

  1. Check the file type and size against the table.

  2. Try a smaller file. For audio, an MP3 is much smaller than a WAV.

  3. Check your connection; large files need a steady one.

  4. Refresh and try again, or try another browser.

Still failing?

Click your profile picture, then Contact Support. Tell us where you were uploading, the file type and size, and any error you saw. A screenshot helps.

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